FREE delivery on all orders above $29.99! | Use code: WMNSHIPFREE

FAQ's

Here are some answers on the frequently asked questions. If you have other questions, concerns, feedback or anything else? We are happy to hear from you! We'll get back to you in maximum 24 - 48h!

Email us at info@wantmustneed.com or fill the form on the Contact Us page.

Q. Where do you ship from?
A. We work with different brands and we ship from our partnered warehouses & factories located in USA, Europe, China and Portugal. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialised in different areas of manufacturing.

Q. How long will it take for my items to arrive?
A. It will can usually take 5-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days. Some products are handmade or they are personalized, so please expect a tracking number in 1-2 weeks.

Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE above 29.99?
A. Ja, shipping is free for all products above $29.99

Q. What about the shipping costs for products below 29.99? 
For products below that amount shipping costs will be calculated at checkout based on amounts, size and weight.

Q. Where is you company located?
A. We have an office in Europe and Supply warehouses in: USA, Europe, Portugal and China.

Q. How can I place an order?
A. Placing an online order requires just a few steps:

1. Select an item you would like to purchase, and then click the Add to Cart button from the product detail page.
2. You can then choose to continue shopping or go directly to Checkout.
3. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out.

Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to info@wantmustneed.com

Q. How can I pay?
A. We accept Paypal, Apple Pay, American Express, Google Pay, Sofort, Visa and MasterCard.

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.